WARRANTY & RETURN

Warranty

AusDecor generally offers a 12-month warranty on all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Electronics products come with a 3-month warranty. Please refer to the product listing for the warranty period.

Order Cancellation / Changes

Once an order is placed it can not be cancelled or changed. Our systems are automated and there is no way to alter or cancel.

Change of Mind Policy

We offer a 10-day Change of Mind Policy.

- If you decide you do not want an item after you have received it, you can apply for a change of mind return of the item.

- We only accept change of mind within 10 days after the item is delivered

- The product has to be in its original packaging, we cannot accept a change of mind policy if the box is missing.

- A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

- Please send an email to info@AusDecor.com including pictures or video of the condition of the product received and an explanation of why you would like to return the product.

- Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

- If a return label is provided to you, we will refund the total order amount MINUS initial postage, return postage and a restocking fee of 20%

- If a return label is NOT provided to you, we will refund the total order amount MINUS initial postage and a restocking fee of 20%

- If customers change their mind before the item is received and require the action of RTS (Return to Sender), we will refund the total order amount MINUS initial postage and a restocking fee of 20% 

- Refunds generally takes 5-10 working days to process and we will notify you once the refund has been processed. However, please allow an additional 6 working days on top for your financial institution to process it.

Mattresses: Once Taken out of the packaging can't be returned due to hygiene issues. If they are still within the box and original packaging, it can be returned but will incur a courier and restocking fee 

 

Faulty or Damaged Product

You are required to notify AusDecor at info@AusDecor.com within 7 working days in the unlikely event that the item arrives damaged or faulty.

In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process.

Once assessed and approved by the customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.

To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.

Refund generally takes up to 5 working days to process and we will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.