Orders are generally shipped from the distribution centre, which is located in Melbourne, the next working day after full payment is received.

Shipping Times

 State Time
NSW 4-9 Days
ACT 4-9 Days
VIC 3-6 Days
QLD 7-10 Days
SA 4-8 Days
WA 7-10 Days
NT 7-10 Days
TAS 7-10 Days

 

In order to provide the most efficient delivery service at the most reasonable price we work with multiple couriers. 

AUSTRALIA POST

Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number. 
You can use the number to track your order at the Australia Post’s website.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched with Fastway please visit http://www.fastway.com.au and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

TOLL

Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.

Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.

A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.

With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll

 

Undeliverable Packages

In the unlikely event that your parcel is returned to us, a customer service representative will contact you via email. 

 

Inaccurate address

If there are any address discrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

 

Unsuccessful Delivery Attempt

If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

 

Rejected by Receiver

If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various reasons. If you do not receive your item within 10 business days, please contact our customer service team.

Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

 

UNDELIVERABLE POSTCODES

Due to the limited access of our carriers, there are certain postcodes that we are unable to be delivered to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some Items. Orders with no shipment service will be cancelled and refunded.

All items

State Postcode Suburb
SA 5701 WOOLUNDUNGA
WA 6740 DRYSDALE RIVER, 
MITCHELL PLATEAU, 
OOMBULGURRI, 
KALUMBURU, 
PRINCE REGENT RIVER, 
WYNDHAM
WA
6743
WARMUN, 
CAMBRIDGE GULF, 
LAKE ARGYLE, DURACK, GIBB, 
KUNUNURRA
TAS
7151
HEARD ISLAND, 
DAVIS, MAWSON, 
MACQUARIE ISLAND, 
MCDONALD ISLANDS, CASEY
Bulky items
State Postcode
NT 0800-0999
NSW 2641,2717, 2831, 2898, 2899
QLD 4184, 4421,4450-4499, 4680, 4700-4805,
4806-4899, 4900-4999, 9920-9959, 
9960-9999
SA 5701, 5640-5650
WA 6055
TAS 7151
WA 6215-6699
WA

6700-6799

This list is not exhaustive. We also monitor postcodes on a case to case basis